We ship all packages via UPS or USPS Priority Mail within 48 hours of receipt of order from our office in Los Angeles (excluding weekends and holidays).
Please note that during sale periods orders may take an additional 1-2 business days to ship.
We are offering free shipping on domestic orders greater than $100.
WHAT IS YOUR RETURNS POLICY?
We want you to be completely satisfied with our products and will gladly refund your order within 30 days of ship date. Returns for online orders will be accepted where the product has not been worn, altered, or washed.
If a return is received after 30 days or does not otherwise meet the requirements of our return policy it will be returned to the return address listed on the package. Freedom Foundry monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.
HOW DO I RETURN AN ITEM?
Please contact us at firstname.lastname@example.org for a free return shipping label.
Although Freedom Foundry covers the return shipping charges, there is a $8 restocking fee on each order returned.
CAN I EXCHANGE AN ITEM?
Due to Covid-19 protocols, we are unable to process exchanges. If you need a different size, color or style, please return the original item(s) and place a new order. Thank you for understanding!
HOW WILL I BE REFUNDED?
Returns are credited to the same card or PayPal account used to make your purchase. Return processing typically takes 2-3 business days after the package is delivered to our warehouse. Once completed, it may take your bank an additional 2-7 business days to post the refund to your account.
WHAT IF MY ITEMS ARE DAMAGED OR DEFECTIVE?
If you receive a damaged or defective item, please contact us as soon as possible with details of the defect and we will do our best to resolve the situation.
Our signature hats are the perfect accessory to complete your look.